At Global eMart, we strive to provide a smooth and convenient shopping experience. Our cancellation policy is designed to ensure transparency and flexibility for our customers. Please review the details below to understand how cancellations are handled on our website (globalemartsolution.com).
1. Order Cancellation by the Customer
- You can cancel your order within 24 hours of placing it, provided it has not been shipped.
- To request a cancellation, please contact us at [email protected] or call us at +1 (800) 123-4567.
- Once your cancellation is confirmed, the amount will be refunded to your original payment method within 7-10 business days.
2. Order Cancellation by Global eMart
- We reserve the right to cancel your order under the following circumstances:
- If the product is out of stock or unavailable.
- If there are issues with payment authorization.
- If the delivery address is outside our shipping zones.
- In case of cancellation by us, the full amount will be refunded to your original payment method.
3. Exceptions
- Certain products, such as personalized or made-to-order items, may not be eligible for cancellation once the order is confirmed.
- Digital products or services are non-cancellable once delivered.
4. How to Cancel Your Order
To cancel your order, follow these steps:
- Log in to your account on globalemartsolution.com.
- Go to the \'My Orders\' section.
- Select the order you want to cancel and click on the \'Cancel Order\' button.
- Follow the on-screen instructions to complete the cancellation request.
5. Refunds
If your cancellation is approved, we will process your refund as per our Refund Policy. Refunds typically take 7-10 business days to reflect in your account.
6. Contact Us
If you have any questions or concerns regarding our cancellation policy, please feel free to reach out to us:
Email: [email protected]
Phone: +1 (800) 123-4567
Address: 1234 Market Street, Suite 100, San Francisco, CA 94103, United States
Effective Date: 2024-12-15