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At Global eMart, customer satisfaction is our priority. Our Refund and Return Policy ensures a seamless process for resolving issues with your purchases. Please read the details below to understand your rights and our procedures for refunds and returns on our website (globalemartsolution.com).

1. Eligibility for Returns

  • Products can be returned within 15 days of delivery, provided they are unused, in their original condition, and with all tags and packaging intact.
  • Certain items, such as perishable goods, personalized products, and digital downloads, are not eligible for returns.
  • To initiate a return, contact our customer support team at [email protected] or call us at +1 (800) 123-4567.

2. Return Process

  1. Log in to your account on globalemartsolution.com.
  2. Navigate to the \'My Orders\' section and select the order you wish to return.
  3. Click on \'Request Return\' and provide the reason for the return along with any supporting details.
  4. Our team will review your request and provide return instructions, including shipping details.

3. Refund Policy

  • Refunds are processed once the returned product is received and inspected.
  • The refund will be credited to your original payment method within 7-10 business days.
  • If the return is due to a fault on our part (e.g., wrong item shipped or defective product), the shipping cost will also be refunded.

4. Non-Refundable Items

  • Gift cards, vouchers, and digital downloads.
  • Personalized or made-to-order products.
  • Items marked as \'Final Sale\' at the time of purchase.

5. Damaged or Defective Items

If you receive a damaged or defective product, please report it to our customer support team within 48 hours of delivery. Include photos of the damage or defect for quick resolution.

6. Exchange Policy

Exchanges are subject to product availability. If the requested replacement is unavailable, a refund will be processed as per our refund policy.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please reach out to us:

Email: [email protected]
Phone: +1 (800) 123-4567
Address: 1234 Market Street, Suite 100, San Francisco, CA 94103, United States

Effective Date: 2024-12-15